SVIP Terms and Conditions — Know Your Rights & Responsibilities

1. Introduction & General Information

SVIP (svip.wine) is an international-standard online gaming and betting platform operating for players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between SVIP and its users.

In these Terms, "SVIP", "we", and "our" refer to the svip.wine platform, while "you", "user", and "member" refer to any registered or unregistered individual who uses the platform.

SVIP operates under an international gaming license. We are committed to being fully transparent with our members — which is why these Terms and Conditions are written in plain, easy-to-understand language.

2. Account Registration & Eligibility

You must provide accurate and complete information when creating an account on SVIP. Providing false or misleading information may result in your account being closed at any time and any funds deposited being forfeited.

• Each individual may create only one SVIP account.
• If multiple members of the same household use separate accounts from the same device or IP address, you must notify us.
• Keep your account login credentials strictly confidential and do not share them with anyone.
• Transferring, selling, or giving your account to another person is strictly prohibited.
• The mobile number and email address provided at registration must remain active.

SVIP reserves the right to reject any registration application for any reason. After registration, you may be required to complete KYC (Know Your Customer) verification.

3. Age Requirements & Minor Protection

You must be 18 years of age or older to use SVIP. Use of the platform by minors is strictly prohibited.

If a false age is given at registration and is later verified, the account will be immediately closed and all winnings will be forfeited. SVIP may request a National ID or passport for age verification at any time.

4. Deposit & Payment Policy

You can deposit directly in BDT on SVIP via Mobile Banking, Nagad, Rocket, and local bank transfer. The following terms apply to deposits:

• The minimum deposit amount is set separately for each payment method.
• Only payment methods registered in your own name may be used.
• Third-party payments will not be accepted and any such transactions will be reversed.
• Deposits are usually credited instantly; if there is a delay, please contact support.
• SVIP does not charge any deposit fees, though your payment provider may apply their own charges.

If suspicious or unusual deposit activity is detected, SVIP reserves the right to suspend transactions until the account is verified.

5. Withdrawal Policy & Process

Your account must be fully verified before you can make a withdrawal from SVIP. Withdrawal terms and conditions:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Each withdrawal request is typically processed within 12–24 hours.
• VIP members' withdrawals are processed on a priority basis.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• Additional documents may be requested for large withdrawal amounts.
• A separate verification process applies to withdrawals exceeding the set monthly limit.

If there is any suspicion of AML (Anti-Money Laundering) policy violation, withdrawals will be temporarily suspended and the account will be restricted until the investigation is complete.

6. Bonus & Promotion Terms

SVIP's bonuses and promotional offers are provided subject to specific terms. By accepting a bonus, you automatically agree to the following conditions:

• Welcome Bonus: New members receive a 150% bonus on their first deposit. Specific wagering requirements must be met before the bonus can be withdrawn.
• Wagering Requirement: The bonus amount must be wagered a specified number of times (as stated in each offer's terms).
• Bonus Expiry: Each bonus has a set expiry period; any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Maximum Bet Limit: A maximum bet limit applies when playing with bonus balance.

If bonus abuse or fraudulent activity is proven, SVIP reserves the right to cancel bonuses and close the account. If the same individual claims bonuses across multiple accounts, all accounts will be terminated.

Separate terms also apply to cashback offers, free spins, and reload bonuses. Full details for each promotion are available on the relevant promotion page.

7. Gaming Conduct & Prohibited Activities

All games on SVIP operate using RNG (Random Number Generator) technology, which ensures completely random and unbiased outcomes. The following conduct is strictly prohibited:

• Use of any software bots, automation tools, or cheats of any kind.
• Attempting to manipulate game outcomes.
• Attempting to manipulate outcomes by colluding with other players.
• Knowingly exploiting technical errors or bugs.
• Accessing the platform from a restricted region using a VPN or proxy.
• Cyberattacks or hacking attempts against the platform.

SVIP reserves the right to void any winnings resulting from a technical error. In the event of a dispute over a game outcome, SVIP's system logs will serve as the definitive evidence.

8. Security & Identity Verification (KYC)

To comply with international gaming regulations and AML policies, SVIP may verify the identity of any member. The following documents may be requested during the KYC process:

• A copy of your National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Relevant screenshots or documents for payment method verification.

Withdrawals may be delayed if KYC verification has not been completed. Your documents and personal information will be kept strictly confidential and will not be shared with third parties — except where required by law.

9. Responsible Gaming Policy

SVIP believes gaming should be a source of entertainment — not a solution to financial problems. We take responsible gaming seriously.

• You can set your own deposit limits, session time limits, and bet limits.
• The self-exclusion feature allows you to close your account for a period ranging from 7 days to 5 years.
• If signs of gaming addiction are observed, the SVIP support team is available to help.
• Reality-check messages will be displayed at regular intervals.

To learn more about Responsible Gaming, visit our Responsible Gaming Page Visit.

10. Privacy & Data Protection

SVIP treats the protection of your personal information as its highest priority. Your name, mobile number, address, and transaction details are used solely for the purpose of operating the platform.

• Your information is secured with SSL encryption.
• Your information is never sold or shared with third parties.
• Information may be disclosed to authorities where required by law.
• You can opt out of marketing communications at any time.

For more details, visit our Privacy Policy View Page.

11. Account Suspension & Closure

SVIP reserves the right to suspend or permanently close any account without prior notice for the following reasons:

• Violating any provision of these Terms.
• If fraudulent activity or bonus abuse is established.
• If false identity or information is used.
• If money laundering or illegal activity is suspected.
• For accounts that have been inactive for an extended period (more than 12 months).

You may also request account closure at any time by contacting support. Any valid balance may be withdrawn before the account is closed (subject to applicable conditions).

12. Dispute Resolution Process

If you have a dispute with SVIP, please contact our customer support team first. We generally provide an initial response to complaints within 48 hours.

• We aim to resolve all complaints within 30 days of the date they are submitted.
• SVIP's system logs are the definitive evidence in any dispute over game outcomes.
• For financial disputes, neutral third-party arbitration is acceptable with the agreement of both parties.
• The arbitration decision is binding on both parties.

SVIP is committed to fair and transparent resolutions. Our goal is to ensure the satisfaction of every member.

13. Changes & Updates to Terms

SVIP reserves the right to modify these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via email or on-platform notification.

Continued use of the platform after any changes are made will be considered your acceptance of the updated terms. We recommend checking this page regularly.

14. Contact & Support

If you have any questions or comments about these Terms and Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: available at all times in the bottom-right corner of the platform.
• Email: [email protected]
• Average response time: 1–3 hours.

Our support team is available in Bengali, so feel free to reach out whenever you need help.